A Single Source Solution Provider for All Your Contact Center Service Needs
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Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Mantraaz, Inc. partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
WHY CHOOSE CCaaS?
- ✓ Best overall value and functionality
- ✓ Agility and speed when adding locations
- ✓ Intelligent call routing that maximizes productivity
- ✓ High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- ✓ Integration with CRM, Database & RESTful API
- ✓ On-demand access to customer information
- ✓ Workforce optimization and management
- ✓ Cost effective upgrades
- ✓ 24/7 comprehensive professional services
- ✓ Will determine the optimal SD-WAN solution
- ✓ Will research to source the optimal supplier
- ✓ Will implement and support the selected solution
WHY WORK WITH US?
- ✓ After implementation support including customer service and escalations
- ✓ Be integrated as part of your organization’s ecosystem
FLEXIBILITY & SCALABILITY
CCaaS solutions allow you to effectively react to market, seasonal, or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.
DISASTER RECOVERY
Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you to avoid productivity disruptions and continue with minimal downtime.
ADVANCED REPORTING/ANALYTICS
SECURITY
Our focus? Every business is unique, so we start with listening to the needs of our clients, and then exceed those needs in every way.
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BUSINESS AGILITY
Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built-in redundancy, security, and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
FAVORABLE PAYMENT TERMS
INTEGRATED APPLICATIONS
Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
CCaaS solutions typically provide direct integration with databases, CRMs, RESTful APIs, workforce management, quality monitoring, UCaaS, and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.